A little help.

For help with Budget Club, email info@alchemyprofessional.com. Tell us what happened, which screen you were using and your device type. Never send your password, confirmation link, full bank statement or card details.

Signing in

Open Settings → Account & household. Use the email and password you registered with. Check your confirmation email before signing in. Use Reset password if you need a new one.

Finding a saved budget

Sign in on the other device with the same account and choose your budget. A device-only budget is separate: use “Copy this device’s budget” deliberately to add it to your account. A shared household budget becomes available after its owner uses your sharing code.

Sync conflicts

If another device changed the same budget, Budget Club keeps your pending copy. Export it before choosing Reload saved version. Do not repeatedly restore backups or clear storage while changes are waiting to sync.

Backups

Export a backup in Settings. Backup and CSV files can contain private financial information. Store them securely and only share them deliberately.

Delete an account

Go to Settings → Account & household → Delete my account. Export anything you want to keep first. This deletes budgets you own, including their shared copies; it does not delete budgets owned by someone else.

Apple subscriptions

Apple subscriptions are being prepared and cannot currently be purchased. Once available, use Membership in Settings to restore purchases or manage your subscription. You can also manage subscriptions with Apple. Account deletion and subscription cancellation are separate.

About the figures

Budget Club uses the entries you provide. It does not connect to your bank, check whether a payment cleared or move money. A scheduled direct debit may be shown as assumed paid; check your bank before relying on it. Penelope provides built-in app help and general information.